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Shipping Information

Shipping and Returns


Shipping Information

  • Worldwide Shipping
  • Fast Dispatch
  • Delivery to your home or work or school


Shipping General Information

  • We make every effort to dispatch your goods within 1 working day of receiving cleared funds - 99.9% of orders are sent out the same working day.
  • Orders placed before 1pm Monday - Friday are generally dispatched that day. Orders are dispatched Monday - Friday 8am - 3pm.
  • If your order contains multiple items we may dispatch them from multiple locations.
  • Our standard delivery process uses Royal Mail, however larger items will be sent via courier
  • Free UK shipping applies to UK Mainland only, Highlands and Islands may incur a surcharge


UK Mainland Free Delivery

  • Free Delivery on all Orders Over £20  - normally £34.99 but we have reduced this to try and help at a time of crisis for many people.


Standard Delivery Items

  • For orders under £34.99 in value we charge £1.99 for UK mainland delivery, regardless of weight and size (Excluding Single Items over 15kg). This is the total cost of delivery, regardless of how many items you order. A signature may be required on receipt. Orders are sent via Royal Mail, DPD or UPS. DPD/UPS deliver Monday - Friday, Saturday delivery is available at an additional cost upon request.
  • DPD courier option is offered as an alternative to Royal Mail on smaller orders, however this is not a guaranteed next day delivery service (depending on stock levels and time of ordering may be shipped the following working day), it is a next working day service so should be delivered the next working day following shipping. 


Dispatch Time

  • The vast majority of orders (over 99.9%) are dispatched either on the same working day or the following working day. 


Out of Stock Items

  • While we hold a large amount of stock it is inevitable that at times we will not have the stock to fulfil all orders. This typically adds an additional 5-7 working day to our dispatch time, we will always notify if your order is effected. If a delay is likely to be more than 3 working days we will typically part ship your order to avoid any further delay.



  • Collection is by appointment only (when you place your order you will be advised when it is ready for collection via email).
  • Please note that we are not a shop, we cannot take cash payments on site but you are welcome to contact us to look at the products.


No Shipping Prices?

  • For some countries we are unable to offer a fixed shipping price, please email us with your delivery address and the items you would like to order so that we can offer you a shipping price.


Standard Delivery Items

  • Delivery costs are based on the weight and the delivery country. Shipping charges will be calculated during the checkout process based on the weight of the items in the shopping cart, this information is shown before any payment details are entered. A signature may be required on receipt. Orders are sent via AirMail or International Courier (Typically DPD).


Dispatch Time

  • The vast majority of orders (over 99.9%) are dispatched either on the same working day or the following working day.



  • After receiving your order you have 60 days to return any damaged, unwanted or faulty products.
  • Important: Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
  • All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
  • Sensory Needs Ltd will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
  • If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
  • Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 30 days of the return.
  • You "as a consumer" are protected under UK Law, upon making a purchase you are entering into a contract with Sensory Needs Ltd.
  • In instances where a product purchased is out of stock and cannot be supplied within a reasonable period of time, we will contact you and give you the option to (a) wait or (b) receive an alternative product or (c) cancel the item from your order and receive a refund in relation to the out of stock item.


Items should be returned using a tracked/signed for service to:

Sensory Needs
Dunmow Road
CM77 6RZ